Pre-Service Consultation
Every customer will receive a consultation before treatment to determine the right concealer solution (temporary or permanent).
During this session, staff will explain the process, duration, aftercare, and pricing.
Shade Matching
Customers can choose from a full range of shades designed to blend with all skin tones.
Customers must confirm their selected shade in writing before treatment begins.
Acknowledgment: results may vary slightly due to lighting, wig base color, or natural scalp variations.
Application & Duration
Applied directly to the wig’s knots, grids, and lace base by a certified franchise professional.
Designed to last up to 10 washes with proper care.
Aftercare Guidelines
Customers will be provided with written care instructions (washing frequency, styling precautions, heat limits).
Failure to follow guidelines may shorten the durability of the treatment.
Touch-Up & Reapplication
Customers may book reapplication services at discounted package rates (e.g., 3 sessions for a reduced price).
Process
Customers drop off their wig at their local franchise after consultation.
Franchise records wig details (type, shade, condition) and ships to HQ facility.
HQ specialists perform the permanent treatment using advanced technology.
Wig is returned to the franchise within the promised timeframe for customer pickup.
Timeline
Standard turnaround time: 7–10 business days (excluding shipping delays).
Expedited service may be available at an additional cost.
Limitations
The permanent finish is long-lasting but may gradually fade over time with heavy wear, rough washing, or chemical exposure.
Warranty applies only to the treatment, not to the overall lifespan of the wig.
Non-Refundable Services
All services are non-refundable once completed, as they involve labor, materials, and customization.
Eligible Refunds
Refunds or corrections are only offered in cases of service error (e.g., wrong shade applied, incorrect treatment).
Corrections
If a verified mistake occurs, one correction service will be provided at no cost if requested within 7 days of delivery/pickup.
Wig Condition
Customers must present clean wigs at the time of service.
Wigs with significant pre-existing damage (tears, shedding, weak lace) may not be eligible for treatment.
Acknowledgment of Risks
Customers must sign a consent form stating they understand potential risks (shade variation, lace fragility, natural wear).
Collection & Delivery
Customers are responsible for timely pickup of wigs after treatment.
Franchises are not liable for wigs uncollected after a certain holding period (e.g., 30 days).
Temporary Concealer
Durability is estimated at up to 10 washes under normal conditions.
No warranty if aftercare guidelines are not followed.
Permanent Concealer
Warranty applies for a limited period (e.g., 3 months) against premature peeling or fading due to application error.
Not covered: damage from customer mishandling, heat styling, or harsh chemicals.
Professionalism
All services will be performed by certified, trained professionals.
Consultations will include clear explanations of options, costs, and aftercare.
Customer Care
Customers will receive written documentation of the service performed, shade used, and aftercare recommendations.
Before & After Transparency
With customer consent, photos may be taken to document results (and used for marketing with signed approval).
