Mandatory Training
All franchisees (and their staff) must complete initial training at HQ or through an approved online/in-person program.
Training covers: machine operation, concealer application techniques, shade consultation, customer service, and hygiene standards.
Ongoing Certification
Franchisees must renew certification annually to stay updated on new technologies and processes.
Any new staff hired by the franchise must be certified before performing services.
Non-Compliance
Failure to complete training or certification can result in suspension of services until compliance is met.
Logo & Brand Identity
Franchisees must use the official logo, colors, and branding materials provided by HQ.
No alterations or unauthorized use of brand elements.
Marketing Approval
Any advertising, promotions, or campaigns (digital or print) must be approved by HQ before launch.
Social media pages will be managed in collaboration with HQ marketing team to ensure consistency.
Photography & Testimonials
Before/after photos can only be used with customer consent.
All marketing must align with HQ’s brand voice: professional, inclusive, and confidence-driven.
Exclusive Zones
Each franchise will be assigned a protected geographic territory, ensuring no overlap with another franchise.
The size of the territory will be determined by population density and market demand.
Expansion Rights
Franchisees may request additional territories after meeting performance benchmarks.
Non-Competition
Franchisees cannot offer or promote competing wig-fixing or concealer services within their territory.
Standardized Pricing
HQ sets minimum pricing guidelines for services (temporary vs. permanent).
Franchisees may offer promotional discounts, but only with HQ approval.
Revenue Streams
Temporary Concealer Services → 100% revenue goes to the franchise.
Permanent Concealer Treatments → Franchise earns a fixed commission per wig processed at HQ facility.
Reporting
Monthly sales reports must be submitted to HQ.
Digital POS systems (provided or approved by HQ) must be used for consistency.
Exclusive Supply Chain
Concealer products, applicators, and machine parts must be purchased exclusively from HQ.
No third-party substitutes are allowed to protect quality and consistency.
Minimum Inventory
Franchisees must maintain a minimum stock level of concealers and accessories.
Ordering & Delivery
HQ provides a centralized ordering system.
Products will be shipped within defined timelines to avoid service disruption.
Facility Requirements
Franchise location must meet HQ standards: clean, professional, modern environment.
Minimum space, lighting, and equipment requirements must be followed.
Customer Service Standards
Customers must receive consultations before services.
Shade selection, treatment explanation, and aftercare instructions must be provided in writing.
Quality Control
HQ will conduct regular inspections to ensure service quality, hygiene, and compliance with standards.
Franchise Fee
One-time initial fee for rights to operate under the brand.
Royalty Fee
Ongoing monthly percentage of gross sales (or flat fee) payable to HQ.
Marketing Fund Contribution
A small percentage of sales (e.g., 2–3%) contributed to a central marketing fund for national campaigns.
Late Payments
Late fees apply if royalties or contributions are not paid on time.
Insurance
Franchisees must carry general liability insurance and, if applicable, professional indemnity insurance.
Legal Compliance
All franchises must comply with local, state, and federal regulations (licensing, health & safety, employment law).
Inspections
HQ reserves the right to conduct audits or inspections at any time.
Penalties
Non-compliance may result in fines, suspension, or termination of the franchise agreement.
Franchise Portal Access
Each franchise will have access to HQ’s digital platform for bookings, shade matching, and order tracking.
Data Reporting
Sales, customer data (non-sensitive), and performance metrics must be reported regularly via the system.
Technology Updates
Franchisees are required to upgrade equipment/software when HQ releases updates to maintain standards.
Contract Term
Franchise agreements typically run for 5–10 years, with renewal options.
Exit Terms
Franchisees may sell their franchise only with HQ approval.
HQ has first right of refusal before transfer to third parties.
Termination
Franchise agreement may be terminated for repeated non-compliance, breach of contract, or non-payment.
